Client Experience (CX) at Benesch

BeneschEDGE

At Benesch, exceptional client service isn’t a slogan; it’s our foundation. Every member of our firm, from attorneys to professional staff, shares a collective responsibility to deliver not only superior legal counsel but an unparalleled client experience.

From first call to final outcome,

we are dedicated to delivering a leading-edge, excellent experience that earns trust and loyalty. Partnering with us means every interaction is marked by quality, consistency and care from our entire team, across all locations and practices. This shared commitment drives us to provide an industry-leading experience every day.

Guiding commitments of
our EDGE program

Elevate Partnerships

We foster strong, lasting relationships by deeply understanding our clients, anticipating their needs and tailoring every interaction to their priorities. Rooted in a culture of respect and appreciation, we value the unique strengths of our clients and colleagues alike. This collaborative approach allows us to think more creatively, work more effectively and deliver outcomes that truly reflect the best interests of those we serve.

Earn Trust, Every Day

We build and sustain trust by being consistently dependable, delivering on every commitment, prioritizing prompt communication, and holding ourselves and each other accountable to the highest standards. Our clients know they can count on us to follow through without exception, to be transparent in our actions and to uphold the integrity that defines our work. This reliability is the foundation of every successful relationship we build.

Exceed Expectations

Driven by urgency, creativity and a solutions-focused approach, we deliver insightful, high-quality work that consistently exceeds expectations. Whether through timely responses, proactive communication or innovative problem-solving, we aim to minimize surprises and align our efforts with clients’ goals. By actively seeking opportunities to add value and create memorable “wow” moments, we turn good service into exceptional experiences.

What our clients say about CX at Benesch

“I’ve been in the business for 25+ years and Benesch is a firm that, in my view, is head and shoulders above the others. They provide us with smart, savvy, creative, pragmatic advice and understand the business implications connected to legal decisions.”

 

– Vice President of a publicly traded company

“Benesch provides high-quality legal work and practical advice and guidance. They have a highly talented team of attorneys who are experts in their fields and provide better client service, at more reasonable rates compared to larger firms.”

– Executive at a well-known consumer products manufacturer

“Our Benesch attorneys are great advocates for our company, are the easiest firm to do business with, and share the same principles as us in the way they are transparent, professional, and conducts manners with the highest integrity.”

– Global Lead for a large publicly traded company

“The Benesch team finds ways to achieve positive outcomes that our team is amazed that such results are achievable. Our degree of confidence in the Benesch team is exceedingly high.”

-Senior Vice President at a sports and entertainment company

“We see Benesch as an extension of our in-house legal team. They understand our perspective and how we need to provide deliverables to satisfy our internal clients. It’s very important to our in-house team that outside counsel helps us be efficient by understanding our business, and Benesch excels at this.”

 

– Legal Director of a publicly traded software company

Recognized Leadership in Client Experience

Benesch is proud to be the first and only law firm ever to receive ClientSavvy’s Gold Excellence in CX Award, a distinction shared by only a handful of top professional services organizations nationwide.

Benesch has also earned multi-year recognition as a BTI Client Service A-Team, and several of our attorneys, including Managing Partner Gregg Eisenberg, have been named BTI Client Service All-Stars.

This recognition reflects our leadership in redefining what client service means in the legal industry: measurable results, transparent communication and a consistent, end-to-end experience that clients can count on.

Areas of Focus

Our BeneschEDGE program is guided by feedback and insights obtained directly from our clients. The focus areas below were established to ensure that we offer solutions that provide real value for our clients and their businesses, and that we continuously evolve to meet our clients’ needs:

  • Client Intake & Onboarding
  • Client Listening & Development
  • Signature Experiences & Events
  • Technology & Efficiencies
  • In-Office Experience

core values

Our values define us and all we do together.

As part of Benesch’s ongoing strategic plan, the leadership of the firm has established a set of core values. The following principles consistently guide the firm’s lawyers and staff in the successful pursuit of clients’ interests and the advancement of the firm:

Honesty, Trust, Integrity and Ethical Behavior in 
All Our Actions.

Excellence, Competence and Responsiveness in Serving Our Clients.

Innovative and Collaborative Solutions 
for Our Clients.

Mutual Respect, Candor, Teamwork and Civility in Our Interactions.

Excellence, Competence and Responsiveness in Serving Our Clients.

Excellence, Competence and Responsiveness in Serving Our Clients.

CX Advisory Council

Our CX Advisory Council, comprised of partners and members of our executive committee, helps steer CX efforts throughout the firm. This group’s leadership plays a critical role in ensuring we maintain a comprehensive, cohesive and well-rounded approach to CX internally and externally.

CX Advisory Council Members: